We See Down To The Code Level
Capture performance in a way logs and reports can’t.
Real Time Call Tracking
Vital IVR tracks each and every call. We see any and all errors, including TTS and ASR, and database calls, port counts, call counts, and application health.
Know Your System Health
Understand and manage utilization, capacity, and traffic with ease. Determine your usage patterns and know the status of calls per application.
Easy To Use And Implement
Vital IVR is lightweight and simple to implement. Install and start understanding your IVR health and caller experience in less than a day.
Our Dashboard Will Give You Total Insight About Your IVR
Real Time Error Detection
Go beyond your reporting and pinpoint each and every error. No other tool gives your our level of visibility into your caller channel. All your calls are tracked, and when an error occurs, you’ll see a real-time display of when and where the error occurred. No more sifting through logs which may not even contain the error. With Vital IVR you’ll never be caught blinded by a problem.
Application Detail
We automatically find every single one of your IVR applications and display call and error history per app. For the first time you can see how your applications perform- even if they’re complex or custom. When you build or delete an app, we will reflect your change automatically. If you’ve got multiple applications, we’ll track them all across IVR’s as well.
A Unique and Powerful Data Set
We’re applying concepts from web analytics to your caller channel. That means we have insight on your calls that you don’t have today. Understand errors, drops, abandons, and system throughput. There’s no better way to know what your call center is doing.